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Online SALES Guide for Employers.
What is S.A.L.E.S. Online Alcohol Server Training?
S.A.L.E.S is the revolutionary educational program for employers and employees of drinking establishments created by the Minnesota Licensed Beverage Association (MLBA). It's an acronym that stands for Selling Alcohol Legally Effectively and Safely. Just like the MLBA's classroom S.A.L.E.S training, having your employees trained on line can reduce your Dram Shop insurance rates by up to 15% (depending on your insurance agency)
What does S.A.L.E.S. Online Alcohol Server Training consist of?
The student will start with a 25 question Alcohol IQ Test to help them determine what they already know and help them learn what things they do not know. The student will be given immediate feedback after they answer each question whether they are right or wrong and an explanation of each answer.
After successfully answering all 25 questions the student will then be taken to the first of 10 video presentations, which consist of a video with sound on the left and on the right will be important information that coincides with the video. After each video segment (each lasting from 2 - 5 minutes) the student will be required to correctly answer a series of questions in order to move on to the next segment.
The 10 Video segments are as follows:
- Underage Consumption and Purchasing
- Carding
- Valid ID's
- Checking ID's
- Profiling Customers
- Intoxication Factors
- Customer Management
- Serving Strategies
- Dealing with Intoxicated Patrons
- Other Managing Issues
Once the 10 video segments are completed, the student will receive a certificate of completion that can be printed out for your records and the students information will be logged in the S.A.L.E.S Online Training database that they have successfully completed the training.
How do I sign my employee(s) up for S.A.L.E.S. Online Alcohol Server Training?
Just click the Online SALES logo at the top of the screen (or click here) to go to the Online SALES home page. Once there, you simply purchase a course by clicking on “Purchase” in the menu on the left side of the window. If you are a MLBA Member in good standing (i.e. your membership dues are paid up for the year) you are eligible for discounts and you can also purchase a block of 10 or 25 courses for your employees. You can pay online with Visa, M/C and Discover. Once you have purchased a course or a block of courses you will be given a S.A.L.E.S. membership ID that can be used up to one year after the date of purchase. If you don't feel comfortible paying online and would like to pay by check, there is a form you can fill out, print and send to MLBA, click here.
What do my employees need to do to take the S.A.L.E.S. Online Training?
Once you have purchased a course or a block of courses, just have your employee go to www.mlba.com and click on the link for S.A.L.E.S. Online Training. Once at the S.A.L.E.S. Online Training home page they just click “Register” in the menu and they will be directed to fill out a form. Once they have completed all the required fields, they will be prompted to enter the S.A.L.E.S. Membership ID (that you purchased earlier) in order to proceed to their course. Once they successfully pass the Alcohol IQ Test and the 10 video segments and corresponding segment tests, they will be able to print out a “Certificate of Completion” for your records. They will also be logged into the MLBA Database as having successfully completed the training and the date on which they completed the training. Where do I find my MLBA account number?
Your MLBA account number is on your MLBA membership dues invoice, your MLBA Membership Plaque and the back page of your MLBA Newsletter, "The Rough Draught". If you still can't find your account number please contact MLBA at info@mlba.com for your account number.
Will my computer be able to run the S.A.L.E.S. Online Training?
If your computer is less than 7 years old and runs Windows 98, ME, 2000 or XP, and has Windows Media Player installed, you should have no problems. If your computer does not meet these requirements, you or your employees can take the training on any computer that is hooked up to the Internet. The S.A.L.E.S. Online Training looks best with “high speed” or “Broadband” Internet connections, but will work with dial up modem connections as well.
I have a Macintosh. Will I be able to take the training?
Mac users must have Mac OS X Version 10.4 and above with the latest version of the Microsoft Silverlight Player. Go to www.microsoft.com/silverlight to get the free player for Mac OS X.
What if I (or my employee) gets disconnected or are unable to complete the training, will I have to start all over?
No. Each student will provide a login and password when they register for the course, so if they want to complete the training at a later time, all they have to do is “Login” and the training will start off at the video segment that they left off.
What if I don't feel comfortable buying a course online, can I pay by check?
Yes. Simply click here and you can fill out the form, print it and send it to MLBA with a check or credit card info.
To go to the Online SALES home page, click here.
How do I get signed up for a S.A.L.E.S. Online Alcohol Server Training course?
Go to the Online SALES home page by clicking the logo at the top of the page or click here. Once there you will have to register for a course by clicking "Register" in the menu. You will be directed to fill out a form with some personal information and a username and password (so that if you are unable to complete the course you can come back and finish the course at any time even on another computer.)
Once you completed the registration form you will be prompted to enter the SALES Membership ID. This is the number that you or your employer got when they purchased a course or a block of courses. If you do not have a SALES Membership ID or if it says you no longer have any views on your account, you must purchase additional courses by clicking "Purchase".
Once you have registered and entered a valid SALES Membership ID, you are ready to begin.
What does the course consist of?
The first segment of the Online SALES course is a 25 question Alcohol IQ test. You will be given immediate feedback after answering each question and required to successfully answer all the questions before going on to the first of 10 short video presentations.
Each video presentation will start out by asking you to click on "High Bandwidth" or "Low Bandwidth" to begin the video presentation. If you are on a dial up modem, click "Low Bandwidth" or if you have DSL, Cable or another high speed Internet connection, click "High Bandwidth".
The video presentations consist of the SALES course video on the left and related facts on the right. The video can be paused at any time and replayed as many times as you would like. At the end of the video segment, a series of questions will "pop up" in the window behind the video player. When you are done watching the video, simply click the link in the right side of the player window to automatically proceed to answer the 2 or 3 segment questions and then click "Submit" at the bottom of the page. Again you must answer each question correctly before you can move on to the next segment.
The 10 Video segments are as follows:
- Underage Consumption and Purchasing
- Carding
- Valid ID's
- Checking ID's
- Profiling Customers
- Intoxication Factors
- Customer Management
- Serving Strategies
- Dealing with Intoxicated Patrons
- Other Managing Issues
Once the 10 video segments are completed, you will receive a certificate of completion that can be printed out for your records and your information will be logged in the S.A.L.E.S Online Training database that you have successfully completed the training and the date. (If you do not have a printer attached to your computer, you can log in to another computer using the username and password you registered with and you will be brought back to the page where you can click on the "Certificate of Completion" and print it out.
How long is the training course?
The Online SALES course should take between 45 minutes to 1 hour to complete.
What if I'm having trouble viewing the videos?
Make sure you click "Low Bandwidth" before each video if you are on a dial up modem, and make sure you are connected at at least 48k or the video will appear choppy. If you are having problems, you can always log out and take the training on another computer. Just login with the username and password you registered with and you will start at the video segment you left off.
To go to the Online SALES home page, click here.
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