Training Procedure for Employees

Note: if you have taken the MLBA SALES Online course before January 1, 2013 you will have to register again on this all new training course. If you have already began a training course on the “old” system you may access it here: www.shows.implex.tv/mlba

Registration Procedure

 

1.  Go to MLBA.COM and click on the menu button for “Training” and choose “Training Registration.”

Training_registration

2.  Fill out the form with your name, phone and email, as well as a “unique” username and password.  You can use your email as your username if you so choose. Once the form is filled out, click “Register” at the bottom.

3. It will then ask what type of training course you would like to take, on-sale for bartenders and waitstaff or off-sale for liquor store employees.

redeem-credit

4. Next it will ask for the a training credit code.  This can be provided by your employer or the you can purchase one here for $30.


Training Course Procedure

 

1.  Once you have registered, chosen the type of training course (on- or 0ff-sale) and entered a training credit code, the training starts on the “Dashboard” table of contents page.  To begin the training the click on the “Pre-Test” button.

click-pretest

2.  The Pre-Test is around 30 questions and each question must be answered before you can move on to the first of 10 video segments.  It does not matter if the you do not know the answers to the pre-test, you will have a chance to answer the test questions again after each video segment, and again at the end.

3. Each video segment lasts from 2 – 5 minutes. Then there are 3 – 4 questions that must be answered correctly before moving on to the the next video segment. The video segments are listed below:

onoffsale-vid

OFF-SALE: Course Introduction ON-SALE: Course Introduction
•  Underage Consumption & Purchasing •  Underage Consumption & Purchasing
•  Carding •  Carding
•  Valid I.D.’s •  Valid I.D.’s
•  Checking I.D.’s •  Checking I.D.’s
•  Profiling Customers •  Profiling Customers
•  Intoxication Factors •  Intoxication Factors
•  Customer Management •  Customer Management
•  Dealing with Intoxicated Patrons •  Serving Strategies
•  Other Managing Issues •  Dealing with Intoxicated Patrons
Closing Message •  Other Managing Issues
Closing Message

4. Final Test: After the last of the video segments, you will take the final test.  Each question must be answered correctly to pass the test. The training will take about 1 hour to complete.

5. Once all questions are answered correctly, the training returns to the “Dashboard” table of contents page. You may print out a “Certificate of Completion” by clicking the link under “Your Training History”.

Training_History

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